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Resources & Frequently Asked Questions

Frequently asked NDIS questions myEmpowerPlan Gold Coast QLD

We know the NDIS can feel overwhelming. Here you will find answers to the most common questions we hear from participants and their families, along with links to helpful resources.

The National Disability Insurance Scheme (NDIS) is an Australian Government program that provides funding to eligible people with a permanent and significant disability to help them access the supports they need. 


You can apply by contacting the NDIS on 1800 800 110 or visiting ndis.gov.au. An NDIS planner or Local Area Coordinator will work with you to develop your plan. 


Support Coordination helps you understand and implement your NDIS plan, connect with services, and build your independence. 


Add an answer to this item. Support Coordination helps you coordinate and use your supports. Plan Management handles the financial administration — paying providers and tracking your budget. These are two separate funded supports.


Yes. You have the right to choose your own providers including your Support Coordinator. Contact us if you would like to discuss transferring to myEmpowerPlan.


We service all of Queensland with a particular focus on the Gold Coast, Logan, Tweed, Brisbane and Ipswich regions. 


Support Coordination is funded through your NDIS plan under Capacity Building. It does not come out of your Core supports budget. 


Contact us on 0479 082 894 or fill in our online sign-up form. We will be in touch within one business day. 


Useful Links

Helpful NDIS Resources
NDIS WebsiteNDIS Provider FinderNDIs Quality and Safeguards CommissionTIS National (Interpreter Service)Carer Gateway

myEmpowerPlan Policies

For more information on specific myEmpowerPlan policies and procedures, click the downloads below. 

Complaints Information Sheet (pdf)

Download

Participant Info Brochure (pdf)

Download

Participant Privacy Policy (pdf)

Download

Participant Rights and Responsibilities Information Sheet (pdf)

Download

Incident Management Policy (pdf)

Download

Risk Management Policy (pdf)

Download

Access to Services Policy (pdf)

Download

Employee Code of Conduct (pdf)

Download

Conflict of Interest Management Policy (pdf)

Download

Copyright © 2025 myEmpowerPlan

EmpowerPlan Pty Ltd trading as myEmpowerPlan


ABN  21687814660 

ACN  687814660 


Queensland, Australia


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